Redridge

Terms of Service

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using Redridge Digital's services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Redridge Digital LLC ("Company", "we", "us") provides software-as-a-service (SaaS) solutions for business automation and workflow optimization. Our services are provided on a subscription basis to business customers.

3. Subscription Services

3.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Subscription details, including pricing and features, are available on our website and may change with notice.

3.2 Billing and Payment

  • Subscriptions are billed in advance on a monthly or annual basis
  • Payment is due at the beginning of each billing cycle
  • We accept major credit cards and bank transfers
  • All fees are non-refundable unless otherwise stated
  • You authorize us to charge your payment method for all fees

3.3 Free Trials

We may offer free trials for new customers. Trial periods begin when you create an account and end on the date specified. You may cancel during the trial period to avoid charges.

4. User Accounts and Responsibilities

4.1 Account Creation

You must provide accurate, complete information when creating an account. You are responsible for maintaining the security of your account credentials.

4.2 Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws or regulations
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to our systems
  • Share your account credentials with third parties

5. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Service Availability

6.1 Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.

6.2 Support

Technical support is provided to paid subscribers during business hours (Monday-Friday, 9 AM - 5 PM EST). We aim to respond to support requests within 24 hours.

7. Cancellation and Termination

7.1 Cancellation by You

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing cycle. No refunds are provided for partial billing periods.

7.2 Termination by Us

We may suspend or terminate your account for violation of these Terms, non-payment, or other reasonable business reasons. We will provide notice when possible.

8. Intellectual Property

The Service and its content are owned by Redridge Digital and protected by copyright, trademark, and other laws. You retain ownership of your data but grant us necessary rights to provide the Service.

9. Disclaimers and Limitation of Liability

9.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.2 Limitation of Liability

OUR LIABILITY TO YOU IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of [Your State/Country]. Disputes will be resolved in the courts of [Your Jurisdiction].

12. Contact Information

For questions about these Terms, contact us at:

Redridge Digital LLC
Email: support@redridge.io
Website: https://redridge.io