Redridge

Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Redridge Digital LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Account Information: Name, email address, phone number, company name, job title
  • Billing Information: Billing address, payment method details (processed securely by third-party payment processors)
  • Profile Information: User preferences, settings, and profile data
  • Communication Data: Records of your communications with us, including support tickets and emails

2.2 Business Data

As part of our SaaS services, you may upload or input business data, which may include:

  • Customer information and contact details
  • Business processes and workflow data
  • Analytics and performance metrics
  • Files, documents, and other content you choose to store

2.3 Technical Information

We automatically collect certain technical information:

  • Usage Data: Features used, time spent, actions taken within the service
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Server logs, error reports, performance data
  • Cookies: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

3.1 Service Provision

  • Provide, maintain, and improve our SaaS platform
  • Process transactions and manage billing
  • Provide customer support and technical assistance
  • Authenticate users and maintain account security

3.2 Business Operations

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Conduct research and analytics
  • Comply with legal obligations

3.3 Communications

  • Send service-related notifications and updates
  • Respond to inquiries and provide support
  • Send marketing communications (with your consent)
  • Provide security alerts and important notices

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal)
  • Cloud hosting and infrastructure (AWS, Google Cloud)
  • Email communications and marketing
  • Analytics and performance monitoring
  • Customer support tools

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal process or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Enforce our Terms of Service

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your data:

  • Encryption in transit and at rest using AES-256
  • Secure data centers with physical and logical access controls
  • Regular security audits and vulnerability assessments
  • Employee background checks and security training
  • Multi-factor authentication for administrative access

5.2 Data Backup and Recovery

We maintain regular backups of your data and have disaster recovery procedures in place to ensure business continuity and data protection.

6. Data Retention

We retain your information for as long as:

  • Your account is active and you continue to use our services
  • Necessary to provide you with our services
  • Required by law or for legitimate business purposes
  • Needed to resolve disputes or enforce our agreements

After account termination, we may retain certain information for up to 7 years for legal, tax, and audit purposes.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications

7.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights including:

  • Right to rectification and erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with supervisory authorities

7.3 CCPA Rights (California Residents)

California residents have the right to:

  • Know what personal information we collect and how it's used
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising these rights

8. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements

10.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Redridge Digital LLC
Email: privacy@redridge.io
Support: support@redridge.io
Website: https://redridge.io

For GDPR-related inquiries, please use the subject line "GDPR Request" in your email.