Redridge

Service Fulfillment Policy

Last Updated: January 1, 2025

1. Overview

This Service Fulfillment Policy outlines how Redridge Digital delivers our software-as-a-service (SaaS) solutions to customers, including account setup, service activation, and ongoing support.

2. Service Delivery

2.1 Digital Delivery

All Redridge Digital services are delivered digitally through our web-based platform. There are no physical products shipped or delivered.

2.2 Service Availability

Our services are available 24/7 through our online platform, accessible via web browser from any internet-connected device. Services are delivered immediately upon successful account creation and payment processing.

3. Account Setup and Activation

3.1 Immediate Access

Upon successful subscription signup:

  • Account is created instantly
  • Login credentials are sent to your registered email address
  • Access to subscribed features is activated immediately
  • Welcome email with getting started information is delivered

3.2 Trial Account Setup

Free trial accounts receive:

  • Immediate access to trial features
  • 14-day trial period beginning at signup
  • Email notifications about trial status
  • Access to onboarding materials and documentation

4. Technical Support

4.1 Support Channels

We provide technical support through:

  • Email Support: support@redridge.io
  • Help Center: Self-service knowledge base
  • Documentation: Comprehensive technical documentation

4.2 Support Response Times

  • Business hours: Monday-Friday, 9 AM - 5 PM EST
  • Response time: Within 24 hours for paid subscribers
  • Emergency issues: Best effort response within 4 hours

5. Service Level Commitment

5.1 Uptime

We strive to maintain 99.9% uptime for our core platform with:

  • Scheduled maintenance windows announced 48 hours in advance
  • Redundant systems and automatic failover
  • Real-time monitoring and alerting

5.2 Data Security

Your data is protected through:

  • End-to-end encryption
  • Regular automated backups
  • SOC 2 compliance procedures
  • GDPR and CCPA compliance measures

6. Customer Responsibilities

To ensure proper service delivery, customers must:

  • Provide accurate account information
  • Maintain secure account credentials
  • Use the service in accordance with our Terms of Service
  • Report technical issues promptly

7. Contact Information

For service delivery questions or technical support:

Redridge Digital LLC
Technical Support: support@redridge.io
Website: https://redridge.io